Our Performance
| Target | Apr Actual | May Actual | June Actual |
|
|---|---|---|---|---|
|
Telephone calls customer services answered |
95% |
93% |
94% |
94% |
|
Letters responded to within 10 working days |
100% |
92% |
93% |
89£ |
|
General needs rent not collected |
4% |
3.58% |
3.79% |
3.54% |
|
Days to let empty properties |
20 |
20 |
23 |
21 |
|
Repairs completed on time: |
|
|
|
|
|
Properties with gas safety certificates |
100% |
99.67% |
99.65% |
99.55% |
Swaythling Housing Performance to March 2009/10 [Adobe PDF] Swaythling Housing Performance 2010/11 [Adobe PDF]
Key Performance Indicators - snapshot of 2008/09
|
Total number of homes |
7120 |
|
Number of new households for 2008/09 |
431 |
|
Household type - breakdown of these 431 new households: |
|
|
Ethnic background - breakdown of these 431 new households: |
|
|
Homes meeting the Decent Homes Standard |
99% |
| Disabled adaptations - amount spent on adaptations Number of adaptations undertaken Number of residents assisted |
£90,000 |
|
Complaints - new complants recorded |
68 |
|
Anti-social behaviour - number of complaints being dealt with at the end of March |
224 |
|
Evictions |
|
| Satisfaction with overall service Satisfaction with opportunities for participation Satisfaction with repairs and maintenance service |
81% |
Swaythling annual report to residents 2008/09 [Adobe PDF]
Click here to use a tool from the TSA to compare our performance with other landlords.
Good service and excellent prospects for improvement!
In 2005, the Audit Commission reported that Swaythling Housing provided a 'good' housing service to its tenants and had 'excellent' prospects of further improvement.
-
Full inspection report [Adobe Acrobat PDF - 198.4 KB]
-
Response to inspection report [Adobe Acrobat PDF - 116.87 KB]
See our Publications pages for details of our customer satisfaction surveys, financial performance, policies and various outcome-related publications and leaflets.
