Report A Repair
If you notice something wrong with your home you can report it to us in various ways:
- Online via our website (please do not use if your repair is an emergency - see below for instructions)
- By telephoning customer services on 023 8062 8000 from 9.00am to 5.00pm (Mon - Fri)
- Calling in person to our offices at Collins House between 9.00am and 5.00pm
- Write to us at Repairs, Swaythling Housing, Collins House, Bishopstoke Road, Eastleigh, Hants SO50 6AD
- Email us at repairs@swayhs.org.uk
- Textphone on 07764 309062
- You can also report repairs to a Housing Consultant or Surveyor when they call to your home.
We can offer the following time slots for repairs:
- 8am to 4pm, or
- 8am to noon, or
- Noon to 4pm, or
- The school run - 9.30am to 2.30pm
We advise you not to report new repairs or other queries to the contractors as they may forget to pass the information on to us.
Click here to download the Radian Guide to Repairs Reporting
Click here for information about your responsibilities.
Click here for things to check when reporting a repair.
Click here for do's and don'ts when reporting a repair.
Reporting Emergency Repairs
Our Customer Service Centre is open from 9.00am to 5.00pm Monday to Friday, and you may ring on 023 8062 8000 to report any emergencies during this time.
If you have an emergency after these times please ring 01243 779828 for the emergency repairs service.
Should you have a gas leak please ring the National Gas Helpline on 0800 111 999.
Click here to see more information on emergency repairs.
